Tagged with "YGS"
Why OUR Lights Went Out!!! Tags: YGS spruz shutdown

 

Hi Gabber's!!!

Well this day has been really interesting. There I am sipping a coffee in a D&D parking lot, talking on my Bluetooth and I check out the Gab and get this message from Register.com. At first I thought it was some sort of popup ad, so I retried it again and it came back up once again. I read it closely and immediately got really pissed off. I started trying to get to the bottom of what it was, knowing all too well we were all paid in full but still couldn't get an answer. 

So, I come all the way home, and start sending support tickets to Spruz. 20 minutes passed, then 40 minutes and nothing. I think I sent about 6-8 support tickets to tech support, and accounting, bug reports etc trying to get anyone in that company's attention. I even tweeted them we were down. And all that's on my mind while I'm dealing with this shit is the people clicking in believe we're some sort of deadbeats because we don't pay our bills...not the case at all.

I know all too well we paid, it even showed right in my account that the domain name is paid in full to 2014, and the site is paid until December. I went so far as to copy and paste the payment from my Bank of America account showing that SPRUZ took the $19.95 fee and the transaction number on December 20th and I made the payment on the 18th. Then I sent them a copy of the page from their own site that had the dates of the transactions, and that it was paid by credit card. 

I then called Register.com, twice. The first time this woman said she had no idea what was going on, she never even heard of Spruz and then she transferred me to someone else where I get a message stating the hold time was over 25 minutes! What the fuck? I hang up, call back and tell her there has got to be someone there I can talk to and not sit on hold for half and hour. She sends to me to someone else, then this dope said, Spruz is our partner but you need to call them...huh? I tell this moron, you shut our site down, it's your page that's popping up and right on that page it says to call you. We all know how well that call ended. 

We can't speak directly to anyone at Spruz and in this day and age of "customer service" we know full well there's no service when it comes to dealing with customers. It's email us, or leave a message, or push this button and that button, and listen to this recording because our menu options have changed. I can't even tell you how many times that I've heard that message, and who gives a fuck if your menu options have changed, everyone has recorded menu options, do these people really believe we had their menu memorized? Dopes. I know I'm not the only one on the planet that has had it up to their neck with the lack of customer service, but Sully doesn't play that shit. As I've said before, with technology the way it is there's no reason that you shouldn't be able to talk to a human being, especially when you're dealing with someone YOU pay for services. 

This isn't the way I handle things, it's not the way I treat people doing business or running my HOA. You need me, you call and I'll answer. If I can't take your call and you leave me a message I return the call in a timely manner, not when I fucking feel like it. If you email me, I email you back, and I expect the same courtesy. If I tell you I'm going to be somewhere I show up on time or 15 minutes early, if there's traffic and I'm running a few minutes late I call you and tell you, I won't leave you sitting there with your thumb up your ass wondering if I'll show up.  I respect other people and their time and I expect them to do the same for me. If you can't do the same then fuck you, I'll find someone else to do business with, it's that simple. 

I sent a message back to Spruz after I noticed we were back up and running asking for an explanation, AFTER I said thank you for taking care of the issue. I just got this as I was typing this post...

3 Minutes Ago Support added:

Sorry for the issue, what happened was your domain order renewal errored out and no one noticed thus it expired. We have fixed the issue and we also have applied a $40.00 account credit because the of the problem as our apology to you. Hope that helps.

 

Well, the credit is nice, but this ruined my whole day. Anyone remember the movie "Coneheads" when Beldar drops his car off for maintenance and Ronnie ( Chris Farley) tells him it's not ready, and now that he has to wait longer than the time he was promised his car would be ready it has now thrown off the rest of the events he had planned for his entire day due to his incompetence? That's exactly how this experience was for me. There was absolutely no reason for this to have even occurred, it was someone else's fuck up and I don't know who it was that dropped the ball, but like I told Spruz in my last message, they had all of my contact info and if there was an issue with our site being in arrears wouldn't a simple email or phone call be a kinder gesture than just shutting us down only leaving me to jump through the numerous internet and phone hoops? They're a frickin' website company, they're in the communication business...get your act together and COMMUNICATE!!! 

I just wanted to fill you in on what happened and then vent to those I know actually will let me spout off. And that guy at Register.com can go fuck himself. You have my apology for any inconvenience this may have caused our membership or visitors. Personally, we strive to do our best when it comes to resolving issues. 

 

YGS Birthday!!! Tags: YGS 5th Anniversay

Hey Gabbers!

Man how time flies....Today is the Gab's 6th Anniversary!!! 

Me, frag and Tim would like to thank all of you for another great year, and we look forward to many more,

 

Sully

 

 

The Gab Announces Some New Additions
Category: User Showcase
Tags: YGS announcement

We are very pleased to announce at the Gab the joining of two very well respected bloggers, both who we've all known from Sporting News. First, Harvey Dakota, who has been a member here for a very long time will be joining the rotation of featured writer's beginning this Saturday along side 3rd stone!

Every Sunday we've been fortunate enough to have two great writer's in Hotch and Dominic00, but neither is leaving, Hotch is staying on full time to give us everything hockey, Dominic will be switching to every other Sunday and alternating with him will be Ms. Miatay! We are very excited about this, Miatay is going to be the very first young lady to join the featured rotation here at the Gab, and we've all watched her since she first started writing at TSN as she has grown into a great talent, we feel very honored that she accepted our invitation.

Along with these two additions, we also will have DVT moving from Saturday to Friday along with Morrisseyweb, and Petr Johan will be moving out of the rotation, but he isn't going anywhere, he will be posting his last feature this Friday and he'll still be here adding his two cents and giving us his thoughts on the world of sports and beyond.

I'd appreciate it if you all would take a minute to welcome to the Gab both Miatay and Harvey Dakota to the YGS Featured Blogger rotation!

Thank you

Sully, Steve and Frag

ARE YOU READY FOR SOME FOOTBALL??? Tags: FANTASY FOOTBALL NFL YGS FOOTBALL LEAGUES

HEY GABBER'S!

THE POWERS THAT BE WOULD LIKE TO TAKE A MINUTE AND ANNOUNCE THAT WE WILL BE HAVING FANTASY FOOTBALL. WE'LL BE USING NFL.COM FOR OUR LEAGUES AS WE HAVE IN THE PAST. STEVE AND I HAVE ALREADY RESEARCHED THE UPGRADES AND WE FOUND THAT NFL.COM HAS TOTALLY REVAMPED THEIR ENTIRE WEBSITE. WE WERE VERY IMPRESSED WITH WHAT WE SAW, THEY'VE GONE CRAZY WITH COMMISH SETTINGS FOR SCORING, IF THERE'S A CATEGORY TO SCORE THEY HAVE IT. SO WHAT DOES THAT MEAN FOR YOU...MORE POINTS!!!

NOW AS FAR AS THE LEAGUES GO, WE'LL BE CHANGING THE WAY WE DO THINGS JUST A BIT. LAST SEASON WE HAD ALL MEMBER'S SIGN UP AND PLAY IN ONE LEAGUE ONLY, THIS SEASON IF YOU CHOOSE TO PLAY IN MORE THAN ONE THAT'S GOING TO FINE WITH US. WE'D LIKE TO HAVE ALL OF THE GABBER'S PLAY IN AT LEAST ONE. I'LL BE SENDING OUT AN EMAIL BLAST TO ALL MEMBER'S SHORTLY, BUT IN THE MEANTIME I'D LIKE TO GET AN IDEA OF HOW MANY OF YOU WOULD LIKE TO PLAY AND HOW MANY LEAGUES YOU MIGHT BE INTERESTED IN JOINING. THIS WILL HELP US GET AN IDEA OF HOW MANY LEAGUES TO SETUP IN THE NEXT WEEK OR TWO. THE ADVANTAGE OF KNOWING AS EARLY AS POSSIBLE IS THERE WILL BE MORE DRAFT TIMES AVAILABLE TO CHOOSE FROM. LAST SEASON FOR FOOTBALL AND AT THE BEGINNING OF BASEBALL DRAFT TIMES WENT QUICKLY AND I'D LIKE TO GET THEM AS CLOSE TO THE SEASON STARTING AS WE CAN, THIS WAY WE ALL KNOW WHO IS HURT, DROPPED, TRADED ETC BEFORE THE SEASON STARTS. NOTHING HURTS MORE THAN DRAFTING TOO EARLY ONLY TO FIND YOU'VE GOT 2 STARTER'S ON THE DL BEFORE OPENING KICK OFF!

SO IF YOU'RE INTERESTED IN PLAYING PLEASE PUT UP A COMMENT AND TELL US HOW MANY LEAGUES YOU'D PLAY IN, WE'LL GO FROM THERE! THIS SEASON PROMISES TO BE ONE OF THE MOST COMPETITIVE AND YOU'LL CERTAINLY NEED TO DO YOUR HOMEWORK TO BE ABLE TO GET THE MOST OUT OF YOUR LINEUP WITH THE NEW POINTS SYSTEM. IF YOU'VE NEVER PLAYED BEFORE AND YOU ARE PLANNING TO PLAY THIS SEASON IT MIGHT BE A GOOD IDEA TO GO TO NFL.COM AND JOIN THE SITE, IT TAKES ABOUT TWO MINUTES TO DO SO.

FOR THOSE OF YOU WHO PLAYED RAPID DRAFT LAST SEASON, I AM WAITING TO GET THE 2010 PROMO PACKAGE TO SEE IF WE'LL BE CARRYING IT. I SPOKE WITH THEM LAST WEEK AND THEY ARE JUST PUTTING THE FINISHING TOUCHES ON THEIR SYSTEM AND DESIGNS SO I SHOULD KNOW HOPEFULLY BY THE END OF NEXT WEEK AT THE LATEST...STAY TUNED!!!

 

SULLY, STEVE AND KYLE

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