Well this day has been really interesting. There I am sipping a coffee in a D&D parking lot, talking on my Bluetooth and I check out the Gab and get this message from Register.com. At first I thought it was some sort of popup ad, so I retried it again and it came back up once again. I read it closely and immediately got really pissed off. I started trying to get to the bottom of what it was, knowing all too well we were all paid in full but still couldn't get an answer.
So, I come all the way home, and start sending support tickets to Spruz. 20 minutes passed, then 40 minutes and nothing. I think I sent about 6-8 support tickets to tech support, and accounting, bug reports etc trying to get anyone in that company's attention. I even tweeted them we were down. And all that's on my mind while I'm dealing with this shit is the people clicking in believe we're some sort of deadbeats because we don't pay our bills...not the case at all.
I know all too well we paid, it even showed right in my account that the domain name is paid in full to 2014, and the site is paid until December. I went so far as to copy and paste the payment from my Bank of America account showing that SPRUZ took the $19.95 fee and the transaction number on December 20th and I made the payment on the 18th. Then I sent them a copy of the page from their own site that had the dates of the transactions, and that it was paid by credit card.
I then called Register.com, twice. The first time this woman said she had no idea what was going on, she never even heard of Spruz and then she transferred me to someone else where I get a message stating the hold time was over 25 minutes! What the fuck? I hang up, call back and tell her there has got to be someone there I can talk to and not sit on hold for half and hour. She sends to me to someone else, then this dope said, Spruz is our partner but you need to call them...huh? I tell this moron, you shut our site down, it's your page that's popping up and right on that page it says to call you. We all know how well that call ended.
We can't speak directly to anyone at Spruz and in this day and age of "customer service" we know full well there's no service when it comes to dealing with customers. It's email us, or leave a message, or push this button and that button, and listen to this recording because our menu options have changed. I can't even tell you how many times that I've heard that message, and who gives a fuck if your menu options have changed, everyone has recorded menu options, do these people really believe we had their menu memorized? Dopes. I know I'm not the only one on the planet that has had it up to their neck with the lack of customer service, but Sully doesn't play that shit. As I've said before, with technology the way it is there's no reason that you shouldn't be able to talk to a human being, especially when you're dealing with someone YOU pay for services.
This isn't the way I handle things, it's not the way I treat people doing business or running my HOA. You need me, you call and I'll answer. If I can't take your call and you leave me a message I return the call in a timely manner, not when I fucking feel like it. If you email me, I email you back, and I expect the same courtesy. If I tell you I'm going to be somewhere I show up on time or 15 minutes early, if there's traffic and I'm running a few minutes late I call you and tell you, I won't leave you sitting there with your thumb up your ass wondering if I'll show up. I respect other people and their time and I expect them to do the same for me. If you can't do the same then fuck you, I'll find someone else to do business with, it's that simple.
I sent a message back to Spruz after I noticed we were back up and running asking for an explanation, AFTER I said thank you for taking care of the issue. I just got this as I was typing this post...
3 Minutes Ago Support added:
Sorry for the issue, what happened was your domain order renewal errored out and no one noticed thus it expired. We have fixed the issue and we also have applied a $40.00 account credit because the of the problem as our apology to you. Hope that helps.
Well, the credit is nice, but this ruined my whole day. Anyone remember the movie "Coneheads" when Beldar drops his car off for maintenance and Ronnie ( Chris Farley) tells him it's not ready, and now that he has to wait longer than the time he was promised his car would be ready it has now thrown off the rest of the events he had planned for his entire day due to his incompetence? That's exactly how this experience was for me. There was absolutely no reason for this to have even occurred, it was someone else's fuck up and I don't know who it was that dropped the ball, but like I told Spruz in my last message, they had all of my contact info and if there was an issue with our site being in arrears wouldn't a simple email or phone call be a kinder gesture than just shutting us down only leaving me to jump through the numerous internet and phone hoops? They're a frickin' website company, they're in the communication business...get your act together and COMMUNICATE!!!
I just wanted to fill you in on what happened and then vent to those I know actually will let me spout off. And that guy at Register.com can go fuck himself. You have my apology for any inconvenience this may have caused our membership or visitors. Personally, we strive to do our best when it comes to resolving issues.